Urban Kitchen respects your privacy. This policy explains what information our website collects, why we use it, and how you can ask us to access, correct, or delete information you submitted.
Information We Collect
When you submit a catering request, we may collect information you provide, including:
- Your name, email address, and phone number.
- Event date and time, estimated guest count, catering preferences, and event details.
- Any other information you choose to include with your request.
For catering requests, the website may also record limited technical information such as the IP address used to submit the request, device type, and browser or user-agent information. We use this information for website security, spam prevention, troubleshooting, and protection against duplicate or abusive submissions.
Website Activity & Analytics
Urban Kitchen uses basic first-party website activity tracking to understand how the site is being used and to improve the customer experience. Our internal reports may count:
- Page views.
- Buttons or links that are clicked.
- Clicks on phone and DoorDash links.
- Catering requests received.
- General website usage totals by date.
These reports are intended to measure website activity, not create advertising profiles about individual visitors. The site may also temporarily process technical information, including an IP address, for security and rate-limiting purposes.
We do not use this information for targeted advertising, and we do not sell it to advertisers or data brokers.
How We Use Your Information
Information submitted through the website is used primarily to respond to and fulfill catering requests. We may use it to:
- Contact you about your catering request or event.
- Prepare, discuss, schedule, or provide catering services.
- Answer questions you send to us.
- Maintain appropriate business records.
- Prevent spam, fraud, duplicate submissions, or misuse of the website.
- Improve the website and customer experience.
We will not use information submitted for a catering request for an unrelated purpose without your consent.
We Do Not Sell Your Information
Urban Kitchen does not sell, rent, or trade your personal information.
We do not provide your personal information to other businesses or individuals for their own advertising, marketing, or unrelated purposes without your prior consent.
Some information may necessarily be processed by service providers used to operate the website and communicate with customers, such as website hosting and email providers. These services are used only as necessary to operate the website, maintain security, deliver communications, or provide services you requested.
Information Retention & Deletion
Catering request information may be kept for as long as reasonably necessary to respond to the request, provide catering services, maintain appropriate business records, resolve issues, or meet legal obligations.
You may ask Urban Kitchen to delete a previous catering request and the personal information associated with it. You may also ask what information associated with your catering request we have, request a correction, or request a copy of that information.
Some information may need to be retained when reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, or maintain legitimate business records.
Send privacy or deletion requests to urbankitchencg@gmail.com.
Cookies & Website Functionality
The Urban Kitchen website may use basic first-party session technology necessary for website functionality, security, form protection, duplicate-submission prevention, and traffic measurement.
Urban Kitchen does not use this information to sell personal information or create advertising profiles for third parties.
Third-Party Websites
Our website may contain links to outside services such as DoorDash, Facebook, maps, or other third-party websites. Once you leave the Urban Kitchen website, those services operate under their own privacy practices and policies. Urban Kitchen is not responsible for the privacy practices of third-party websites.
Protecting Your Information
Urban Kitchen takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy when our website, services, or privacy practices change. The current version will be posted on this page with its effective date.
Contact Us
If you have questions about this Privacy Policy, information you submitted, or would like to request access, correction, or deletion of your information, contact: